Customer Service Representative - San Antonio, TX

GuideWell • San Antonio, TX

8d • $18 • Onsite

About The Position

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members.
Key position details:
In office at 19100 Ridgewood Pkwy San Antonio TX 78259
$18.00 per hour + Quarterly Bonus!
Full time position
Comprehensive Benefits
Training Hours: Monday to Friday 8:00am to 4:30pm CST for 4 weeks
Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

Requirements

• 0-1 years related work experience.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

Nice To Haves

• Inbound call center experience in the health insurance industry preferred

Responsibilities

• Successfully complete a 4+ week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: • Average monthly After Call Work (AUX) time • Average monthly hold time • Average monthly staff time • Average monthly talk time • Average monthly quality
• Handle call backs and escalations as necessary.

Benefits

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program
• Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees