Customer Service Representative

Grand Appliance • Sturtevant, WI

52d • $17 - $19 • Onsite

About The Position

The Customer Service Associate handles receiving, investigating and responding to all customer inquiries via telephone or email professionally and helpfully.

Requirements

• Must be detail-oriented, organized, and proactive.
• Excellent communication skills, including grammar, voice, and diction.
• Excellent customer service skills (friendly, courteous, and helpful).
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Basic computer and keyboard skills; MS Office knowledge is a plus.
• Ability to work in a fast-paced, high-stress environment.
• Must be highly reliable and have excellent time management skills.
• Ability to stay calm when customers are stressed or upset.

Nice To Haves

• MS Office knowledge is a plus.

Responsibilities

• Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers
• Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs
• Maintain positive demeanor with internal/external customers and
• Assist in resolving various issues or concerns, including prescreening and scheduling service calls
• Research service history
• Approve return authorizations, issue credits for damage and refunds for canceled orders
• Keep workspace neat, organized, and free of debris
• Complete all job assignments efficiently and effectively

Benefits

• Medical, Dental, vision
• Life and AD&D Insurance
• Short and Long-Term Disability Income Insurance
• 401(k) retirement plan with employer-matched contributions
• Paid Holidays, PTO, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed