Customer Service Representative

Veolia Environnement SA • Taylor, TX

3h • Onsite

About The Position

This position is located at a Semiconductor Manufacturing Facility.
Position Purpose:
Responsible for handling the administration, maintenance, and communication of simple to moderate customer
accounts. Some responsibilities include pricing, waste characterizations, contract specifications, manifests and
schedules, & resolving invoice discrepancies, etc. to ensure accuracy of customers and/or Onyx personnel
inquiries. Assists sales or related personnel in securing new business and maintaining existing customer base.

Requirements

• High School diploma or General Educational Development (GED) required
• Ability to create & prepare reports as necessary
• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines
• Strong customer orientation
• Computer proficient

Nice To Haves

• Associate’s degree or related discipline preferred
• Prior work experience of 1 to 3 years in the hazardous waste or related Industry preferred

Responsibilities

• Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
• Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
• Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
• Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
• Review billing packets for accurate coding data and confirm codes to match contracted pricing. Modify pricing information if incorrect in system. Follow up with a collection of open AR.
• Make sales calls on established customers to provide additional services or maintain current customer base.
• Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level. Preparation of customer quotations.
• Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.
• Other duties as assigned

Benefits

• Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more.
• In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED