Part-Time Customer Service Representative

Graybar • Wallingford, CT

31d • $23

About The Position

Are you ready? As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every customer experience is top notch in quality Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues Take an active role in selling Graybar goods and services on inbound calls Provide support on product selection and application Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact

Nice To Haves

• Some retail or counter sales experience preferred
• 2 year or 4 year degree preferred

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees