Customer Service Representative- Call Center

Alacrity Solutions • Irving, TX

22d • $17 • Onsite

About The Position

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com. The Customer Service Representative is responsible for providing a service and support to the claims handling process on behalf of the company's insurance carrier clients.

Requirements

• 1-3 years' experience providing multi-channel communication and customer support including phone calls, e-mail, and chat
• Exceptional customer service, active listening, verbal, and written communication skills
• Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook, with a strong knowledge of web-based software programs
• Ability and willingness to work non-standard workweeks; willing to work additional hours or adjust work shift(s) as determined by business needs
• Self-motivated and independently able to prioritize tasks and resolve issues
• Comfortable working in fast-paced environments

Nice To Haves

• Experience working in the insurance industry (property, casualty, and auto) is considered a plus but not required
• Bilingual in English/Spanish is a plus

Responsibilities

• Process new and existing claims through various channels including inbound and outbound calls, email, and chat.
• Assist customers, insurance agents and vendors with questions about new and existing claims.
• Document claim file activities in an accurate, thorough, and timely manner.
• Effectively manage simultaneous inbound and outbound tasks.
• Display active listening and superior customer service skills for internal and external clients.
• Accurately follow scripts and guidelines assigned to client programs and campaigns.
• Provide empathy and support to customers who are experiencing difficult circumstances.
• Represent the company and its clients in a professional and respectful manner.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.

Benefits

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed