Customer Service Representative (Multi Branch Support)
About The Position
This role is for a Customer Service Representative who will be the first point of contact for customers, both over the phone and in-person, assisting them with financial needs. No prior finance experience is required, only a customer-centric attitude, as paid on-the-job training will be provided. The company, a leader in the financial services industry since 1955, specializes in providing easy and safe installment loans and income tax preparation. They emphasize community involvement, helping neighbors, and treating customers with respect. The position offers opportunities for career advancement and learning a new industry, and involves working in multiple locations in the area.
Requirements
- customer service experience
- customer centric attitude
Responsibilities
- Provide outstanding customer service both on the phone and in-person.
- Market for new and continued customer business.
- Prepare and process loans and income tax returns.
Benefits
- TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training.
- An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
- Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals!
- Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
- Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
