Customer Service Representative

Fullsteam•Cheswick, PA

3d•$21 - $24•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. At Club Prophet, part of the Fullsteam organization, we are passionate about helping golf facilities thrive through innovative software and exceptional customer support. We value teamwork, continuous learning, and putting our customers first. We are looking for dedicated, caring, and detail-oriented individuals to join our team. This is an opportunity to be a part of a fast paced tech company on a quickly growing team. Job Summary: This role focuses on supporting customers to maximize the value of Club Prophet Software. You’ll also contribute to software analysis and testing and assist with onboarding new customers ensuring high levels of customer success and satisfaction. The ideal candidate will enjoy: A flexible remote work environment A supportive and collaborative team culture Opportunities to grow both technical and customer service skills Being part of a company that’s making a real impact in the golf tech industry

Responsibilities

Learn our product offering and be able to communicate our value to potential customers
Guide customers through the installation & training process (remotely and in person) to ensure the successful adoption of our product and maintain high customer satisfaction
Establish and maintain relationships with customers by understanding their business objectives and providing exemplary support with the goal of creating long term loyal customers
Continuously learn and maintain your expert product knowledge and educate customers on the functionality and uses of our products
Document, analyze, troubleshoot and test software based on and related to user specifications and technical issues
Track your interactions and keep customer data organized using our ticketing tools
Provide live chat, email, and phone support, including creating records of software “bugs” and performing follow ups on existing issues clients have reported
Provide customer insights and feedback to other teams including Sales, Development, Project Management and others
Proactively engage existing customers to ensure successful adoption of the platform
Maintain high levels of customer satisfaction by providing fast and accurate responses while closing a high volume of tickets
Support leadership and actively contribute to key business initiatives