Customer Care Coor I

MITER Brands•Simi Valley, CA

9d•$23 - $24•Onsite

About The Position

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes. MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.

Requirements

Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and email
Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution
Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups
Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues
Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly
High school diploma or equivalent required
2-3 years’ previous experience in customer service preferred

Nice To Haves

Customer service experience preferred (manufacturing, building materials, or construction‑related environments are a plus)
Experience in windows, millwork, or warranty processes is helpful but not required