Customer Care Coor I
About The Position
The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes. MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.
Requirements
- Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and email
- Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution
- Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups
- Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
- Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues
- Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly
- High school diploma or equivalent required
- Customer service experience preferred (manufacturing, building materials, or construction‑related environments are a plus)
- 2-3 years’ previous experience in customer service preferred.
Nice To Haves
- Learning product knowledge related to windows, doors, and warranty processes
- Navigating internal systems to track warranty claims, service requests, and payments
- Coordinating schedules with field service technicians across assigned regions
- Communicating service timelines and expectations to customers
- Adapting to changing priorities while maintaining service quality
- Experience in windows, millwork, or warranty processes is helpful but not required
Responsibilities
- Customer inquiries are resolved accurately and within expected timelines
- Warranty claims are validated and processed efficiently
- Field technicians are scheduled effectively and prepared for service visits
- Customers feel informed, supported, and confident throughout the process
- Internal partners receive complete, timely information to support resolution
- Service commitments and quality standards are consistently met
Benefits
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
