Customer Service Representative

AAMCO Transmissions and Total Car Care • Horsham, PA

1d • Hybrid

About The Position

AAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative to join their Corporate Team in Horsham, PA. The role involves offering extraordinary customer service by speaking to every customer promptly, with empathy and sincerity. AAMCO Transmissions, an "Employer of Choice" for over 60 years, offers competitive pay, PTO, excellent insured benefits, no weekends, and a commitment to high-priority customer service. The company also provides excellent training from its tenured Customer Support Team.

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• 18 years of age or older
• High School Diploma or equivalent
• Proficient in PC operation and navigation
• Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday
• Willing to submit to background check (includes education and employment verification)

Nice To Haves

• At least 6 months of previous call center experience a plus
• Prior Salesforce or other CRM experience strongly preferred
• Prior Automotive experience a plus
• Bilingual (Spanish) a PLUS

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team performance targets
• Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
• Follow communication procedures, guidelines, and policies

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees