Universal Banker

United Community Bank • Tellico Village, TN

1d • Onsite

About The Position

United Community (United) is seeking a Customer Service Representative (CSR) to join their team. In this role, you will be crucial in providing excellent financial solutions and support to customers. You will serve as the primary contact for United, guiding customers through various products and services to help them achieve their financial objectives, all while ensuring a positive and smooth experience.

Requirements

• Minimum of three years of prior experience in sales or customer service is highly valued.
• Strong interpersonal skills and a natural ability to connect with others.
• Ability to uncover and provide solutions to meet customer needs and provide resolutions.
• Knowledge of consumer credit structuring and lending practices.
• Must be able to pass a criminal background & credit check.

Responsibilities

• Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
• Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
• Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
• Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
• Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees