Customer Service Representative

Hibu•Columbus, OH

3d•$17•Hybrid

About The Position

As a Digital Product Support Specialist, you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized. We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.

Requirements

Minimum 1 year of customer service experience (call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast-paced environment
Positive attitude and adaptability to change
Detail-oriented with excellent organizational skills

Responsibilities

Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction