Customer Service Representative

Titanium Transportation Group Inc.

4h • Onsite

About The Position

The Customer Service Representative will work as a member of Titanium's front-line service team, focusing on client support. This role involves direct interaction with clients to assist with shipments and provide excellent customer relations through positive interaction experiences. Additionally, the representative will interact directly with customers and internal team members to ensure seamless communication.

Requirements

• Successful completion of High School Diploma.
• Strong verbal and written English communication skills.
• Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
• Ability to communicate effectively with others and work as a member of a team.
• Strong ability to multi-task and effectively manage work requirements.

Nice To Haves

• Previous experience in the logistics transportation industry would be considered an asset.
• Experience working with TMW software would be considered an asset.

Responsibilities

• Respond to customer inquiries providing support as required.
• Process data entry requirements relative to operational movements.
• Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
• Address challenging customers and problems that require escalation outside of the department.
• Report, analyze and resolve system, clients, and operational issues that impact service quality.
• Maintain records and statistics relative to assigned processes.
• Perform general office functions as required.
• Ability to perform tasks independently.

Benefits

• Group Benefits offered - Company pays 50% cost of the employee-only Base Plan for Medical, Dental, and Vison.
• Company pays for $25k Life Insurance Policy at no cost to you.
• Company also offers: Basic Life and AD&D, Voluntary Short/Long Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance.
• Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees