Bilingual Front Desk Wed-Fri 2pm-10pm

Excel Fitness • Fort Worth, TX

3d • $11

About The Position

Our job opening Excel Fitness is searching for a Customer Service Representative to join our team! We own and operate 34 Planet Fitness clubs across 3 states - and we're growing every day! You will work in a call center environment, providing support services via telephone and email. You will act as an advocate to our members, guests and prospective members, helping to ensure a best-in-class customer experience.

Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with prospects, members and co-workers.
• Punctuality and reliability.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer proficiency.

Nice To Haves

• Fluent in Spanish and English
• 1 – 3 years of call center or customer service experience
• A passion for fitness and health.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Receive inbound calls in a friendly manner from prospective and current members.
• Answer questions involving general information about Planet Fitness.
• Explain Planet Fitness policies to prospective and current members
• Inform prospective members the current prices and promotions
• Respond to member questions and concerns in a timely and professional manner
• Facilitate needed updates to members’ accounts.
• Answer detailed questions regarding member’s contract and company policies.

Benefits

• Great career opportunities – every one of our General and Regional managers were promoted form within
• Starting pay at $11.00/hr
• Fully covered health and dental insurance
• Free premium gym membership!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees