Customer Service Representative

HUB International • Irving, TX

13d • $18 • Onsite

About The Position

This role requires an individual who is responsible for accurately handling inbound and outbound business calls, along with related mortgage insurance documentation and processing. Starting Pay Rate: $18.00 an hour About HUB: HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively. Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio. Why Choose HUB? Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Requirements

• Call Center Experience required (1+ years) due to environmental expectations.
• Required- 10 key typing: Minimum 35 WPM
• Required- Reading Comprehension: Understanding company manuals step-by-step
• Required- a working knowledge of the Windows computer environment & Office software, especially Excel.
• High attention to detail is required
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability and willingness to utilize the company’s computer system and software
• Ability to understand policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes is desired
• YOU WILL NEED A safe home office or quiet workspace with high speed and reliable internet connectivity when working remote.

Nice To Haves

• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus.

Responsibilities

• Attends industry related continuing education training and courses.
• Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients.
• Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information.
• Work within a call queue and document system with appropriate notations.
• Performs research and document retrieval from on-line insurance sites.
• Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
• Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.
• Develops and maintains positive working relationships.
• Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals.

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• 5 Weeks of Paid Parental Leave
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement
• All full-time employees working 30+ hours a week are eligible for benefits.
• Benefits are effective the first of the month, following their first 30 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees