Customer Service Representative

Air Hydro Power•Louisville, KY

23h

About The Position

Receives (by telephone, fax or email) requests for quotations, orders and lead times from customers. Makes quotations on standard items, processes orders, and relays pertinent order information to the customer. Coordinates with other departments in handling purchase orders, and providing value added services to customers. Supervisory Responsibilities: None. Duties/Responsibilities: Assists customers and AHP outside sales representatives by responding to the following in a timely manner: requests for quotes, order entries/inquiries, application assistance, product selection, and resolving customer issues. Uses P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Checks with accounting department concerning credit status of customer when orders are entered into P21 System. Contacts vendors to locate requested items in order to meet customer's delivery requirements. Relay this information to customer.

Requirements

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Mechanical Aptitude a plus.
Ability to prioritize tasks and to delegate them when appropriate.
Proficient with Microsoft Office Suite or related software to complete reports and logs.
Proven ability to work effectively in a team environment with associates.
High school diploma or general education degree (GED) is required.
Related experience and/or training are strongly preferred.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.

Nice To Haves

Mechanical Aptitude

Responsibilities

Receives requests for quotations, orders and lead times from customers via telephone, fax or email.
Makes quotations on standard items.
Processes orders.
Relays pertinent order information to the customer.
Coordinates with other departments in handling purchase orders.
Provides value added services to customers.
Assists customers and AHP outside sales representatives by responding to requests for quotes, order entries/inquiries, application assistance, product selection, and resolving customer issues.
Uses P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes on customer purchase orders.
Ensures that correct codes are used for retrieving and inputting information.
Checks with accounting department concerning credit status of customer when orders are entered into P21 System.
Contacts vendors to locate requested items in order to meet customer's delivery requirements.
Relays information to customer.