Customer Service Representative

ITW•Lockport, IL

19d•$24 - $25

About The Position

Job Description: Primary Responsibilities: Proactive daily communication with the customer, production and shipping to ensure on-time delivery of product and problem resolution. Handling Payments and Invoicing – Process payments, provide detailed invoices, and manage any billing discrepancies. Maintaining Customer Records – Update customer files, and related documentation for future reference. Process hardcopies of purchase orders. Develop and maintain good working relationships with both internal and external customers. Utilization of various reports to manage customer requirements. Maintain accurate customer data. Drive success in customer KPI/scorecard metrics Maintain current knowledge and understanding of customer specific requirements and systems. Knowledge and understanding of the internal ERP system to sufficiently complete required tasks. Reconciliation of discrepancies with manufacturing cells. Coordinate expedited shipments per customer request. Strong multitasking skills. Other tasks and duties as assigned Experience: 2+ years Administrative/Manufacturing degree or equivalent education and/or experience Minimum 1+ years in customer service, related to a manufacturing environment or related field Exceptional communication skills, both verbal and written, with the ability to explain technical information in a clear and concise manner. Strong interpersonal skills and the ability to build rapport with both internal and external customers Detail-oriented with proven organizational and communication skills, both verbal and written Ability to work in a fast-paced environment while maintaining composure and professionalism. Excellent problem-solving abilities, with a proactive and solution-oriented mindset. Proficient computer skills, including experience with customer relationship management (CRM) software and standard office applications. Strong work ethic, reliable, able to work independently and in a team environment and self-motivated. Flexibility and willingness to change daily responsibilities. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Interpersonal Skills: Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Compensation Information: $24-$25.30 ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. At ITW, we think and act like entrepreneurs. We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world. ITW is a Fortune 200 global multi-industrial manufacturing leader. Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe. We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together. The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Requirements

2+ years Administrative/Manufacturing degree or equivalent education and/or experience
Minimum 1+ years in customer service, related to a manufacturing environment or related field
Exceptional communication skills, both verbal and written, with the ability to explain technical information in a clear and concise manner.
Strong interpersonal skills and the ability to build rapport with both internal and external customers
Detail-oriented with proven organizational and communication skills, both verbal and written
Ability to work in a fast-paced environment while maintaining composure and professionalism.
Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
Proficient computer skills, including experience with customer relationship management (CRM) software and standard office applications.
Strong work ethic, reliable, able to work independently and in a team environment and self-motivated.
Flexibility and willingness to change daily responsibilities.

Responsibilities

Proactive daily communication with the customer, production and shipping to ensure on-time delivery of product and problem resolution.
Handling Payments and Invoicing – Process payments, provide detailed invoices, and manage any billing discrepancies.
Maintaining Customer Records – Update customer files, and related documentation for future reference.
Process hardcopies of purchase orders.
Develop and maintain good working relationships with both internal and external customers.
Utilization of various reports to manage customer requirements.
Maintain accurate customer data.
Drive success in customer KPI/scorecard metrics
Maintain current knowledge and understanding of customer specific requirements and systems.
Knowledge and understanding of the internal ERP system to sufficiently complete required tasks.
Reconciliation of discrepancies with manufacturing cells.
Coordinate expedited shipments per customer request.
Strong multitasking skills.
Other tasks and duties as assigned