Customer Service Representative

Mitsubishi Chemical Group • Greer, SC

15d

About The Position

PRIMARY RESPONSIBILITIES The functions below are not all inclusive of the duties for this position. Other responsibilities may be assigned as deemed necessary. Thank you for your interest in working on our team! At the MCC Group, our Purpose is to lead with innovative solutions to achieve KAITEKI, the well-being of people and the planet. Based on integrity and respect for others, we continuously engage in diverse co-creation and bold challenges, building trust with stakeholders while addressing social issues. Shall we explore new possibilities with us by promoting value creation on a global scale and connecting a better future to the next generation?

Responsibilities

• Conducts and coordinates direct communication with external customers, vendors (warehouses and logistic suppliers) and internal organizations (Marketing, Sales, Production Planning and others)
• Manages the order fulfillment process for a group of customers including receiving and entering orders and revisions
• Arranges promised ship dates
• Coordinates reschedules of customer shipments and import volumes
• Receives customer complaints and forwards internally to appropriate department for disposition
• Responsible for coordination of import/export logistics including NAFTA paperwork creation and documentation
• Responsible for some general administrative tasks
• Occasional visits to customers when required
• Other duties as assigned by department manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed