Customer Service Representative

VetnCare • San Francisco, CA

8d

About The Position

Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism
Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff
Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records
Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff
Support billing, invoicing, and payment processing while answering client questions about services and fees
Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment

Responsibilities

• Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism
• Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff
• Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records
• Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff
• Support billing, invoicing, and payment processing while answering client questions about services and fees
• Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment

Benefits

• Primary care, emergency and dentistry
• Great community with nearby restaurants, coffee shops, and shopping
• Work with a dedicated group, many with 20 years of experience in Vet-med and Presidio Way Pet Hospital
• Team building activities and movie nights!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed