Customer Service Representative - Water Billing

City of Aurora

1d•$25 - $31•Onsite

About The Position

Responsible for a variety of complex customer service, clerical and public contact duties in person and on the telephone and provides routine administrative support for Aurora Water Billing Department.

Requirements

High School Diploma or GED
2 years of utility/municipality office experience and/or call center experience
Knowledge of business English, spelling and math, general office equipment, and personal computers with related software applications
Ability to establish and maintain effective working relationships with employees and citizens.
Communicate effectively both verbally and in writing
Handle sensitive situations with tact and diplomacy
Able to operate a computer
Skilled in the use of computers including simple spreadsheet, database design, and word processing software applications.
Efficiently and accurately keys information using a keyboard
Possesses strong interpersonal skills
Proficient in Microsoft Office products including Outlook, Excel, and Word

Nice To Haves

Bilingual (Spanish-English) skills, preferred

Responsibilities

Handles calls for the Water Department’s customer call center.
Responds in a prompt, accurate, and courteous manner to customer inquiries about Water Department services, complaints, and comments both verbally and in writing
Answers or directs incoming calls and general inquiries to appropriate parties or information sources
Assists walk-in customers and greets visitors
Enters customer requests into database. Documents and tracks responses to citizen contacts, requests, and complaints
Researches resource information and updates database
Operates a variety of office equipment including a personal computer, phone system, TTY and related software.
Prepares, reviews, proofs and processes division documents
Initiates/maintains customer accounts
Responds to all types of customer inquiries
Makes collection arrangements with customers
Researches and makes billing adjustments to accounts based on customer history
Reviews City and County records to determine proper mailing
Manages reports
Performs backup functions to other department activities as required
Performs other duties as assigned

Benefits

Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Competitive total compensation package
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities