Customer Service Representative/Warehouse Support & Repair Service
About The Position
Support Repair Services Department in a warehouse-like environment Assist with order conversion (quotes with purchase orders to repair orders) Process delivery orders (D/Os) in ERP system Perform shipping and receiving tasks, including packing, labeling, and documentation Manage inventory: stock checks, cycle counts, and parts tracking Coordinate with repair team to ensure accurate and timely order completion Respond to customer inquiries (phone/email) regarding order status and availability Prepare and send customer quotes as needed Collaborate with Quality, Sales, and other departments to resolve issues Maintain accurate records and documentation Assist with special projects and other departmental duties as assigned
Requirements
- High school diploma or equivalent required; Associate degree in Business preferred
- Minimum 2 years related experience in customer service and/or warehouse operations
- ERP system experience required
- Strong verbal, written, problem-solving, and organizational skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Detail-oriented and able to work independently
- Comfortable working in a warehouse environment
- Ability to lift and move materials as required
Nice To Haves
- Familiarity with rotating equipment and pumps a plus
- Bilingual English–Spanish a plus
Responsibilities
- Support Repair Services Department in a warehouse-like environment
- Assist with order conversion (quotes with purchase orders to repair orders)
- Process delivery orders (D/Os) in ERP system
- Perform shipping and receiving tasks, including packing, labeling, and documentation
- Manage inventory: stock checks, cycle counts, and parts tracking
- Coordinate with repair team to ensure accurate and timely order completion
- Respond to customer inquiries (phone/email) regarding order status and availability
- Prepare and send customer quotes as needed
- Collaborate with Quality, Sales, and other departments to resolve issues
- Maintain accurate records and documentation
- Assist with special projects and other departmental duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
