Customer Service Representative/Warehouse Support & Repair Service
About The Position
Support Repair Services Department in a warehouse-like environment Assist with order conversion (quotes with purchase orders to repair orders) Process delivery orders (D/Os) in ERP system Perform shipping and receiving tasks, including packing, labeling, and documentation Manage inventory: stock checks, cycle counts, and parts tracking Coordinate with repair team to ensure accurate and timely order completion Respond to customer inquiries (phone/email) regarding order status and availability Prepare and send customer quotes as needed Collaborate with Quality, Sales, and other departments to resolve issues Maintain accurate records and documentation Assist with special projects and other departmental duties as assigned
Requirements
- High school diploma or equivalent required; Associate degree in Business preferred
- Minimum 2 years related experience in customer service and/or warehouse operations
- ERP system experience required
- Strong verbal, written, problem-solving, and organizational skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Detail-oriented and able to work independently
- Comfortable working in a warehouse environment
- Ability to lift and move materials as required
Nice To Haves
- Familiarity with rotating equipment and pumps a plus
- Bilingual English–Spanish a plus
Responsibilities
- Assist with order conversion (quotes with purchase orders to repair orders)
- Process delivery orders (D/Os) in ERP system
- Perform shipping and receiving tasks, including packing, labeling, and documentation
- Manage inventory: stock checks, cycle counts, and parts tracking
- Coordinate with repair team to ensure accurate and timely order completion
- Respond to customer inquiries (phone/email) regarding order status and availability
- Prepare and send customer quotes as needed
- Collaborate with Quality, Sales, and other departments to resolve issues
- Maintain accurate records and documentation
- Assist with special projects and other departmental duties as assigned
Benefits
- With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
- Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
- Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
