Customer Service Representative-Sr

UT Health San Antonio • San Antonio, TX

6d

About The Position

Under limited supervision, ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Responsibilities Provides support to customers, handles inquiries, and provides resolutions. Resolves routine questions and problems, and refers more complex issues to higher levels. May assist with researching and investigating complex inquiries and follows up on questions/issues to resolve concerns in an accurate and timely manner. Maintains customer satisfaction by providing exemplary customer service, program knowledge, empathy and professionalism for area of specialization. Appropriately escalates customer dissatisfaction or the most complex issues. May act as a lead; mentors and guides less experienced representatives. Performs all other duties as assigned.

Requirements

• Excellent customer service skills with the ability to act with a sense of urgency, positivity and empathy.
• Knowledge and experience with Customer Service practices.
• Must also be able to use all applications in Microsoft Office and able to use all office equipment (copier, scanner, fax, telephones and printers).
• Must have strong communication skills, advanced troubleshooting and multi-tasking skills.
• High school diploma or GED is required.
• Five years of related experience is required.

Responsibilities

• Provides support to customers, handles inquiries, and provides resolutions.
• Resolves routine questions and problems, and refers more complex issues to higher levels.
• May assist with researching and investigating complex inquiries and follows up on questions/issues to resolve concerns in an accurate and timely manner.
• Maintains customer satisfaction by providing exemplary customer service, program knowledge, empathy and professionalism for area of specialization.
• Appropriately escalates customer dissatisfaction or the most complex issues.
• May act as a lead; mentors and guides less experienced representatives.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED