Customer Service Representative Spanish Bilingual - Insurance

AAA • Redlands, CA

2d • Remote

About The Position

AAA Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives fluent in English/Spanish to join their industry-leading Insurance Call Center team. The company is the largest club within the national AAA federation, employing nearly 17,000 individuals across 24 states and serving over 18 million members. They value diversity and are committed to delivering legendary, lifetime service. With a long-standing reputation since 1900, AAA is looking for career-minded, service-driven professionals. The role involves a 100% virtual training program lasting approximately 4 months, followed by a remote work schedule. A company-provided computer and partial internet reimbursement are included to support connectivity.

Requirements

• Prior customer service experience
• Bilingual skills in English and Spanish, are required
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626
• Dedicated, quiet workspace without interruptions
• Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
• Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload
• Demonstrated ability to uphold productivity and confidentiality in a remote setting
• Regular attendance in virtual team meetings and training sessions
• Availability during standard business hours and flexibility for possible shift adjustments

Nice To Haves

• Recent call center experience preferred

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Company-provided computer
• Partial internet reimbursement
• Growth & Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees