Customer Service Representative Spanish Bilingual - Insurance

AAA•Redlands, CA

23h•Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives fluent in English/Spanish to join their industry-leading Insurance Call Center team. The company is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states helping more than 18 million members. They emphasize that the strength of their organization lies in their employees, fostering a diverse team capable of delivering legendary, lifetime service. With national brand recognition, a long-standing reputation since 1900, and a constantly growing membership, they are seeking career-minded, service-driven professionals. Their mission is to proudly deliver legendary service and beneficial products that provide members peace of mind and value through dedicated employees.

Requirements

Prior customer service experience
Bilingual skills in English and Spanish, are required
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments

Nice To Haves

Recent call center experience

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance

Benefits

Starting Pay: $24.00 – $26.00/hour
Bilingual Fluency: English/Spanish fluency assessment provided
Location Requirement: must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626
Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 7:00am-7:00pm Monday–Friday, with occasional Saturday shifts between 7:00am-5:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 7:00am-5:00pm will include taking live calls.
Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 7:00am-7:15pm Monday-Friday, and every Saturday between 7:00am-5:15pm. One weekday off will be provided each week.
Comprehensive Benefits Package
Growth & Advancement Opportunities
A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)