Customer Service Representative - Service Biller

Flow Control Group • Brockton, MA

21h

About The Position

We are seeking a motivated and detail-oriented Customer Service Representative - Service Biller to join our team. The ideal candidate will handle customer Invoice inquiries via phone and email. This role requires excellent communication skills and the ability to maintain a high level of professionalism with customers.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Excellent problem-solving skills and the ability to think critically.
• Ability to multitask, prioritize, and manage time effectively.
• A positive, customer-oriented attitude with a strong focus on customer satisfaction.
• Sales force FSM/CRM experience a plus

Nice To Haves

• Experience handling high call volumes in a fast-paced environment.
• Experience with service billing.
• Strong organizational skills and attention to detail.
• Ability to work well both independently and in a team setting

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Perform daily service billing through AEG’s ERP system.
• Review daily completed and started work orders with coordinators to ensure timely billing of work orders.
• Coordinate with other departments (sales, service, and parts) to ensure seamless customer service.
• Identify and escalate invoicing issues to management as necessary for further investigation and resolution.
• Follow up on customer inquiries to ensure timely resolutions and customer satisfaction.

Benefits

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
• Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees