Marcotte Ford Customer Service Representative/Service Advisor

Marcotte Ford Sales Inc•Holyoke, MA

18d•$45,000 - $70,000•Onsite

About The Position

We are a family owned and operated Ford Dealership in search of a Service Advisor for our company with 100+employees. Join our Team and become part of the Marcotte Ford Family! We are looking for an entry level or experienced Customer Service Representative/Service Advisor to add to our team. The Customer Service Representative/Service Advisor is responsible for scheduling the repair work for the shop, writing the work orders for the shop, preparing estimates for repair work, explaining the maintenance requirements to the customer and working with factory warranty and extended warranties. Experience a plus but is not required. Willing to train.

Requirements

Exceptional customer service skills
Positive, friendly attitude
Excellent oral & written communication skills
The ability to work in a fast-paced environment
Be a team player
Basic computer skills
Basic phone skills
Driver's License must be valid with a clean driving record (Required)

Responsibilities

Ascertains automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems; checking vehicle maintenance records
Prepares repair orders (RO) by describing symptoms, problems, and cause discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Proactively and consistently communicates with customers regarding status of their vehicle using preferred communication method (text, email, phone)
Verifies warranty and service contract coverage by examining records
Develops estimates by costing materials, supplies, and labor, calculating customer’s payment
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
Upholds organizations reputation and standards as outlined in the employee handbook