Customer Service Representative - Retail
About The Position
Customer Service Representative- Retail Live to the MAXX—and help make it happen! At MaxxSouth Broadband, we’re committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care. We are seeking a Customer Service Representative (CSR) to join our retail team. As a CSR, you’ll be the face of our company, providing exceptional service to residential customers. You’ll assist with billing inquiries, promote and sell MaxxSouth products and services, and help customers make informed decisions about their technology needs.
Requirements
- High School Diploma, GED, or equivalent- required
- Previous experience in a customer service environment- required
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Responsibilities
- Deliver high-quality, face-to-face customer service in a professional and courteous manner.
- Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
- Provide accurate information regarding billing, products, services, and company policies.
- Process payments and verify field appointment times.
- Maintain accurate daily cash transactions and balance registers.
Benefits
- Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
- Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
- Get access to opportunities for professional growth, hands-on training and certification support.
- Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.
- Positions available at several locations! Expected pay is $15-$16/hour including commission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
