Customer Service Representative - Retail

Hart Medical Equipment•Southfield, MI

4d•Onsite

About The Position

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

Requirements

High school diploma or general education degree (GED).
6 months of relevant customer service experience preferred.
Excellent interpersonal, written and oral communication skills.
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to work in a fast paced environment.

Responsibilities

Assists all internal and external customers in a professional manner.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
Coordinates home equipment service request with Dispatch for prompt delivery.
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Provide customers with product and service information.
Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
Understanding and striving to meet or exceed department metrics while providing excellent customer service.
Making sales or recommendations for products or services that may complement client needs, as applicable.
Other duties as assigned by management.
Greets customers as they enter the store.
Keeps the showroom and the shelf inventory clean, rotated and in order.