Customer Service Representative - Retail

The Boelter Companies, Inc.•Glendale, WI

48d•Onsite

About The Position

For 95 years, Boelter has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better. Boelter participates in every aspect of the restaurant supply, hospitality, and beverage industries. From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table. CUSTOMER SERVICE REPRESENTATIVE - BOELTER SUPERSTORE Belong to the Boelter community that brings people together... We value the individual where your unique perspective builds a stronger community and fuels our passion for authentic relationships. The Boelter Companies is seeking a Super Store Associate to provide knowledgeable consultation to both commercial and residential customers across in-store, phone, and virtual channels. This role focuses on delivering exceptional customer service, driving sales, and supporting general showroom operations. The ideal candidate will consistently demonstrate our core values by working collaboratively, showing passion and resilience, acting with integrity, supporting reliable and efficient processes, celebrating successes, and fostering strong relationships with colleagues and customers.

Requirements

High school diploma or equivalent required; some college coursework preferred.
2–5 years of experience in customer service, sales, or the foodservice industry.
Professional demeanor with strong verbal and written communication skills.
Proficient with basic computer applications; experience with SAP or point-of-sale (POS) systems is preferred.

Nice To Haves

Familiarity with equipment and supplies used in restaurant or hospitality operations is a plus.

Responsibilities

Assist customers with foodservice equipment and supply needs, including professional chefs, business owners, and home cooks.
Process in-store transactions and phone-in orders.
Create quotes and place special orders for non-stock merchandise and equipment, including timely follow-up.
Support inventory monitoring, merchandising, and overall store presentation and recovery.

Benefits

Medical & Prescription Drug
Dental
Vision
Flexible Spending
Health Savings Accounts
Long-Term Disability
Basic Life/AD&D
Supplemental Life/AD&D
Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.
401(k) contributions can start as soon as the first payroll of employment and include a company match.
Paid Time Off
associate discounts at our stores.
On Demand pay