Retail Sales Customer Service Representative

WeatherTech • Bolingbrook, IL

1d • $18 - $20 • Onsite

About The Position

WeatherTech Direct is seeking well-qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL factory store. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in person, phone, and email interactions/correspondence. Monday: 10:30am - 7pm Thursday: 10:30am - 7pm Friday: 10:30am - 7pm Saturday: 8am - 5pm Sunday: 8:30am - 5pm This is a great opportunity to join our growing company Hourly rates starting from $18-$20/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission! Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

Requirements

• At least 3-5 years of experience in a telephone-based customer service or retail sales environment
• Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
• High school diploma or equivalent
• Possess listening skills to fully comprehend customer needs
• Basic computer skills, required
• Ability to multitask in a fast-paced, team-oriented environment
• Regularly work on a computer and focus on a screen or monitor
• Possess excellent typing, spelling, and grammar skills
• Have great attendance and punctuality
• Be an excellent performer; deliver high-quality results consistently
• Demonstrate a high level of professionalism and a positive attitude
• Be authorized to work in the United States

Nice To Haves

• Type 50 WPM, preferred

Responsibilities

• Deliver world-class customer service in our factory showroom
• Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
• Provide timely feedback to management regarding service failures or customer concerns
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
• Perform other duties as assigned

Benefits

• Outstanding BlueCross BlueShield PPO/HMO medical plans; as well as dental, vision, short and long-term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and personal time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees