Customer Service Representative (Remote)

CNX

29d•$15•Remote

About The Position

The Customer Service Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

Minimum of 6 months to 1 year of solid customer service experience
High School Diploma or GED Required
Ability to effectively communicate with customers and ask discovery questions
A strong heart and mind for servicing others
Comfortability with Outlook, asynchronous tools, and Microsoft Excel
Must be comfortable being on web camera
Ability to utilize tools and resources to efficiently our customers
Ability to articulate in a professional and efficient manner
Ability to break down complex subject matter into relatable knowledge for our customers
Ability to be flexible with the hours of operation
Open and receptive to feedback from leadership
Motivation and ability to obtain self-upskilling and knowledge training
Ability to cross reference job aids while assisting a customer
Must reside in the United States and have a valid U.S. address for residence

Responsibilities

Maintain acceptable production levels as set by management
Provide details on the discount services to help retain and save customers
Provide high level of customer service and empathy have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
Have the ability to deliver bad news and de-escalate critical situations
Be efficient in navigating multiple systems
Participate in ongoing training and self-development
Maintain advanced knowledge of procedures, product information and online resource tools
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
Participate in activities designed to improve business performance
Ensure that all quality targets are met and maintained
Deliver expert customer experiences…with a smile.

Benefits

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits

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