Customer Service Representative/Recruiter

Knowledge Services•Indianapolis, IN

10d

About The Position

Knowledge Services, a leading multidisciplinary organization in the professional services, consulting, software, and cybersecurity industry, is seeking a Customer Service Representative/Recruiter to support our Workforce Management Team. The Customer Service Representative/Recruiter is a vital member of the Workforce Management Team and will collaborate with a diverse range of clients. The Customer Service Representative/Recruiter will identify, recruit, and screen potential employees for specific positions at the client’s company or organization. This role represents a unique opportunity to become a key member of an exciting and growing organization, driven by a commitment to excellence, innovation, and a passion for Serving Those Who Serve Others.

Requirements

0-1 years of recruiting/staffing or customer service experience
Strong ability to screen and interview candidates within an appropriate and consistent timeline.
Proven aptitude to execute in a fast-paced, high-volume environment.
Positive attitude
Detail-oriented
Ability to manage multiple priorities.
Demonstrate excellent communication and follow-up skills.
Must be able to travel (drive) to client offices.
Knowledge of and the ability to utilize Applicant Tracking Systems (ATS)
Proficient in Microsoft Office Suite

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Develops, facilitates, and implements all phases of the recruitment process.
Act as a partner and consultant to the hiring managers, ensuring excellent client delivery.
Screens candidates, selects qualified and interested candidates for the interviewing phase, and then connects viable candidates with clients or hiring managers.
Accounts for all aspects of relevant documentation and tracking detail in accordance with client needs.
Follows up with clients or hiring managers after the interview process to determine whether a placement can be made; collects feedback when placement is unsuccessful.
Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the organization’s needs.
Assists with job posting and advertisement processes.
Guides and prepares candidates on the interview and hiring process.
Ensures compliance with federal, state, and local employment laws, regulations, and company policies.
Performs other duties as assigned.

Benefits

Medical coverage, including employer match program for Health Savings Accounts (HSAs)
Generous 401k retirement plan with employer match
Dependent Care Flexible Spending Account (DCFSA)
Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
Dental and Vision insurance
Company-sponsored life insurance, with options for additional coverage
Short- and Long-Term Disability (STD and LTD) benefits
Pet insurance
Maternity, Paternity, and Military benefits
Baby on Board program
Paid Time Off package
Company Anniversary Bonus program
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more