Customer Service Representative – Quality Claims Analyst

Cummins • Bolingbrook, IL

2d • Onsite

About The Position

We are looking for a talented Quality Analyst to join our team specializing in Quality for our Cummins Inc. facility in Bolingbrook, IL. In this role, you will make an impact in the following ways: Ensure Data Accuracy and Integrity: Gather, verify, and input critical information into reports, presentations, and organizational systems to maintain precision and reliability. Drive Informed Decision-Making: Conduct research and prepare statistical reports that provide valuable insights to support departmental goals and strategies. Streamline Operations: Manage scheduling, correspondence, and meeting coordination to keep workflows efficient and organized for the team. Enhance Responsiveness: Promptly address or redirect internal and external inquiries, ensuring clear, accurate, and timely communication. Support Financial Processes: Prepare and submit vendor payment documentation, helping reduce delays and maintain compliance with organizational standards. Maintain Organizational Standards: Document and update departmental policies and procedures to ensure consistency and clarity across operations. Contribute to Continuous Improvement: Participate in business improvement projects and team initiatives that optimize departmental performance and effectiveness. Provide Reliable Administrative Backbone: Consistently execute routine administrative tasks, enabling the team to focus on strategic priorities and achieve success.

Requirements

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.

Nice To Haves

• Knowledge of GOMS and/or BMS transactional processes is preferred but not required.

Responsibilities

• Action Oriented: Take on new opportunities and tough challenges with urgency, high energy, and enthusiasm to keep momentum and deliver results.
• Communicate Effectively and Demonstrate Customer Focus: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences while building strong relationships and providing customer-centric solutions.
• Ensure Accountability: Hold yourself and others accountable to meet commitments by setting clear expectations, tracking progress, and following through.
• Plans and Aligns: Plan and prioritize work to meet deadlines and align tasks with organizational goals, ensuring the right work happens at the right time.
• Data Communication & Visualization: Tell a clear story of the business problem, root cause, solution options, and opportunities by illustrating data visually through reports and dashboards that drive informed decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees