Customer Service Representative – Quality Claims Analyst

Cummins • Bolingbrook, IL

10h

About The Position

We are looking for a talented Quality Analyst to join our team specializing in Quality for our Cummins Inc. facility in Bolingbrook, IL.
In this role, you will make an impact in the following ways:

Responsibilities

• Ensure Data Accuracy and Integrity: Gather, verify, and input critical information into reports, presentations, and organizational systems to maintain precision and reliability.
• Drive Informed Decision-Making: Conduct research and prepare statistical reports that provide valuable insights to support departmental goals and strategies.
• Streamline Operations: Manage scheduling, correspondence, and meeting coordination to keep workflows efficient and organized for the team.
• Enhance Responsiveness: Promptly address or redirect internal and external inquiries, ensuring clear, accurate, and timely communication.
• Support Financial Processes: Prepare and submit vendor payment documentation, helping reduce delays and maintain compliance with organizational standards.
• Maintain Organizational Standards: Document and update departmental policies and procedures to ensure consistency and clarity across operations.
• Contribute to Continuous Improvement: Participate in business improvement projects and team initiatives that optimize departmental performance and effectiveness.
• Provide Reliable Administrative Backbone: Consistently execute routine administrative tasks, enabling the team to focus on strategic priorities and achieve success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees