Customer Service Representative - Pharmacy

Avera • Sioux Falls, SD

4d • $17 - $21

About The Position

Assist in drug shortage, drug inventory, point-of-sale transactions and required record keeping under the supervision of a Pharmacist.

Requirements

• The individual must be able to work the hours specified.
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
• High School or GED Equivalent
• One-year certificate from college or technical school; 2 years experience in a retail sales store environment; or an equivalent combination of education and experience
• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

• Performs clerical/billing functions associated with the medication distribution system and accounting software.
• Runs cash register, credit card machine and employee badge swipe machine associated with point-of-sale transactions within pharmacy.
• Works with Avera Billing Specialist to provide all needed financial information.
• Work with Med B Specialist to provide all needed transaction information.
• Open and distributes mail.
• May assist stocking merchandise according to merchandise layout plan.
• Organize and assist in maintaining merchandise presentation.
• Assists with the collection and maintenance of records as needed by the Pharmacy department, Joint Commission accreditation, OSHA guidelines and other accreditation as may be required by law, practice standards or departmental policy.

Benefits

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees