About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. The Customer Service Representative (Patient Registration) role involves assisting patient admissions in the outpatient area of Ascension Seton Medical Center Austin. This is a fast-paced, high-volume department where the representative will be the primary point of contact for patients, answering questions during registration, collecting information accurately and quickly, and providing compassionate support. The position requires strong multitasking abilities, quick adaptation to technology, accurate typing, and effective phone communication. No prior healthcare experience is necessary, making it an ideal entry point for a healthcare career. The work environment is a hospital/lab, requiring readiness to encounter illness and injuries, particularly in the emergency room. Prerequisites include being up-to-date on all vaccinations, passing a drug test, and a background check. R1 emphasizes continuous learning, collaboration, and contributing to meaningful work, offering a competitive benefits package and opportunities for career growth within the company.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Ready to work in a very fast-paced, high-stress environment
- Basic computer multitasking and typing skills are required
- Up to date on all vaccinations
- Pass a drug test
- Pass a background check
Nice To Haves
- Bilingual English/Spanish skills are preferred
Responsibilities
- Work on computers and answer phones to intake information in a busy, high-volume, stressful department of the hospital
- Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins
- Help people who may be very ill or worried by listening carefully to ease their anxiety
- Ask follow-up questions and build rapport in real time
- Assist patients in completing their registration while on your feet
- Acquire knowledge through training regarding variations in health plans and coverage
- Work quickly and expect the unexpected
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
