Customer Service Representative - Patient Accounts

SB Clinical Practice Management • Town of Brookhaven, NY

7h • $23 - $29 • Remote

About The Position

SUMMARY: The incumbent under general supervision and according to established policies &procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.

Requirements

• High School Diploma/GED
• Three (3) years of customer service/call center experience. In lieu of this requirement, will accept two years of medical billing related experience or graduation from a medical billing program.
• Must have excellent expressive and written communication skills
• Must be highly organized
• Must be proficient in Microsoft Office Word and Excel
• Heavy telephone experience.

Nice To Haves

• Computer literate with knowledge of medical insurance policies, reimbursement and medical terminology.
• Experience with insurance websites.

Responsibilities

• Review various EMRs to review notes, insurance and form folders to assist in resolving patient inquiries.
• Conduct insurance verification.
• Handle high volume of patient telephone calls.
• Provide customer service to patients.
• Demonstrate courteous and professional behavior when dealing with patients.
• Document and take appropriate action for all telephone calls in billing system.
• Resolve patient inquiries or escalate for solution.
• Perform all other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED