Customer Service Representative - Oxygen Patient Advocate (52749)
About The Position
Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence. As our organization continues to expand, we’re seeking a compassionate and detail-oriented Customer Service Representative – Oxygen Patient Advocate to join our dedicated team in Houston, Texas. This role plays a vital part in supporting our patients and ensuring exceptional service experiences. The Customer Service Representative – Oxygen Patient Advocate plays a vital role in delivering an exceptional customer experience. We’re seeking a compassionate and driven professional who understands the importance of patient advocacy and can navigate the challenges of an ever-evolving healthcare environment. In this role, you’ll support and coach patients to achieve their therapy goals while ensuring they receive the highest level of care and attention.
Requirements
- Technologically proficient with strong computer skills.
- Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
- Responsible and reliable.
- Quick learner.
- Team players will contribute to a professional and fun working environment.
- Skilled in the art of de-escalation when problems arise.
- Operate phone systems in a professional manner.
- Excellent communication skills, both verbal and written.
- Problem solver with a demonstrated track record of high performance.
- Positive attitude and a willingness to assist the team as needed.
- Highly organized and detail oriented.
- Ability to type minimum of 30 words per min.
Nice To Haves
- Prior knowledge/hands-on experience with Oxygen equipment - Preferred.
Responsibilities
- Processes orders according to PHM procedures
- Contacts and inform patients of the order received
- Answer incoming calls in an efficient and courteous manner
- Enter Patients into the PHM electronic medical record program
- Generates orders and assists in scheduling of delivery
- Other tasks that may be assigned by manager
- Troubleshooting patient issues with equipment, in person and over the phone.
- Procuring and completing any necessary documentation required.
- Scheduling patient appointments and assisting Clinicians as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
