Patient Advocate Representative (Collector)

Agendia Inc.•Irvine, CA

4d•Onsite

About The Position

AIM OF THE POSITION The Patient Advocate Representative follows-up on the status of submitted claims and invoices; requests medical records as needed; prepares various medical appeals and the submissions of such appeals to insurance carriers; follows-up on all submitted medical appeals in a timely manner. POSITION WITHIN THE ORGANIZATION 1. Reports to Reimbursement Supervisor 2. Cooperates with all departments across the organization 3. Organizes activities with Customer Care, Sales, Commercial and external vendors 4. Participates in: – Department meetings – Project meetings – Working groups – Project groups

Requirements

High school diploma or general education degree
3+ years related experience
Advanced technical knowledge of Microsoft products required (Excel, Word, Outlook)
Must be able to work in a fast-paced environment
Must have strong organizational skills and attention to detail
High degree of accuracy
Manage multiple tasks independently
Other skills necessary are accounting, data entry, general math, analytical, thoroughness, research, verbal/written communication
Excellent problem resolution
Excellent customer service skills
Outside-the-box thinker
Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.

Responsibilities

Collects money due from insurance companies, hospital and patients in compliance with CLIA, OIG and all other applicable legal requirements.
Contacts insurance companies to follow up on claims and appeals which have been submitted, but no payment or correspondence received within the allotted time frame.
Processes and follows up with patients for copays and deductible amounts due.
Contacts clients to obtain medical records as needed for submission of a medical appeal or payer’s review of a claim.
Prepares custom appeal letters and letters of interest to various insurance carriers and managed care groups.
Reviews files to determine if amounts should be written off based on acceptable reimbursement, then forwards these to the Reimbursement Manager.
Investigates and prepares any necessary refund requests from payors for submission to the Reimbursement Manager.
Negotiates reimbursement single settlements with various insurance carriers and third party administrators, based upon department guidelines.
Interfaces with insurance company representatives, doctor’s offices and hospitals regarding schedule of services and billing inquiries.
Assists department director in the development of new procedures and systems to enhance productivity.
Provides account information to the sales force as needed.