Customer Service Representative-National Accounts

EnerSys Delaware Inc.•Muhlenberg Township, PA

About The Position

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution. Job PurposeA Customer Service Representative for National Accounts takes ownership and executes best practice procedures to deliver and ensure the highest standard of customer service for both internal personnel and external customers. This role joins the Customer Service Representative and Sales Coordinator role as one. This standard requires meticulous attention to detail, comprehensive order and support ownership, steadfast poise and resolute determination. These attributes will ensure accurate, on-time delivery of products and services. All tasks, activities and responsibilities assigned to the Customer Service Representative are essential components of overall efficiency which directly impacts the ultimate success of the Motive Power Sales business. In this position, you will need to use excellent leadership skills while coordinating and executing administrative duties, as well as support accounts and sales. This role is imperative to keep the Sales business running effectively without interruption.

Requirements

High school diploma or equivalent
2-4 years order entry experience or equivalent experience
Proficient in Microsoft Office: Outlook/Word/Excel
Excellent customer service skills and outstanding phone manner.
Fluent in the local language to a very high standard and possessing strong communication skills as a liaison with customers and internal personnel, is a large focus within the job.
Well organized and possess a high level of administrative ability to effectively manage the complexity and order volumes.

Nice To Haves

Associate degree or higher in related field.
Proficient in using ERP and CRM systems (Baan, SAP and Salesforce).

Responsibilities

Exercise discretion and independent judgment when dealing with critical matters within the department.
Administer, control, and maintain all documentation for systems and specific projects.
Order Entry and Order Management.
Coordinate activities for large system orders and high dollar orders.
Provide day-to-day contact, support and communication between internal personnel and Sales Teams.
Support Sales activities including order entry, order acknowledgement, order status and updates including material requirements, change to orders, tracking of shipments and lead time for total customer satisfaction.
Provide support and assist in obtaining resolution to field locations for inquiries regarding specific orders or system functionality and operations.
Detailed reporting and management on high dollar level orders.
Responsible for management of the companies’ high-level National Account customers.
Main support for all National Account Sales Managers.
Additional high-level system and order management based on internal needs.
Back up on other Customer accounts as needed.
Communicate effectively via telephone, teams and email.
Liaise with the accounting department in relation to customers with credit for invoice issues.
Coordinate with Inside Sales Team on delivery dates.
Perform other duties as assigned.