Medical Equipment Operations Customer Service
About The Position
Rotech Healthcare Inc. is seeking a detail-oriented and patient-focused Customer Service Representative (Market Operations) to join our growing team. If you have experience in healthcare administration, insurance verification, or patient intake-and thrive in a fast-paced, mission-driven environment-this role is for you. You'll play a key role in ensuring patients receive the medical equipment and respiratory therapies they need by managing intake, verifying insurance, and coordinating services across multiple locations. In the State of NV this position pays between $20/hr. - $22/hr. depending on related experience plus bonus opportunity.
Requirements
- High school diploma or GED (required).
- 3+ years of experience in healthcare administration, insurance verification, or patient intake (preferred).
- Strong customer service and communication skills.
- Ability to work independently and manage multiple priorities.
- Familiarity with medical terminology and durable medical equipment is a plus.
- Strong communication skills-both verbal and written
- Ability to multi-task and stay organized in a fast-paced environment
- A team player who can also work independently
- High level of confidentiality and professionalism when handling sensitive information
- Problem-solving mindset with a flexible, can-do attitude
- Familiarity with medical terminology, insurance policies, and billing practices (preferred)
- Strong time management, prioritization, and customer service skills
- Comfortable using Microsoft Office (Word, Excel, Outlook, etc.)
- Proficient with email, internet research, and standard office equipment (fax, copier, printer, phone, computer)
- Ability to sit, stand, walk, talk, and listen throughout the workday
- Close vision required for reading small print on screens and paperwork
- May be required to drive a company vehicle, make home deliveries, or participate in on-call rotations
Nice To Haves
- Familiarity with medical terminology and durable medical equipment is a plus.
- Familiarity with medical terminology, insurance policies, and billing practices (preferred)
Responsibilities
- Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.
- Manage new patient setups and service requests across multiple regional locations.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
- Maintain accurate documentation and records in compliance with company and JCAHO standards.
- Lead onboarding and training sessions for new locations joining the regional team.
- Identify workflow improvements to reduce delays and enhance patient care.
- Provide technical assistance and support to patients and referral sources.
- Collaborate with sales and operations teams to resolve issues and meet service expectations.
Benefits
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k, HSA and FSA/Dependent Care FSA
- Medical, Prescription, Dental and Vision
- Life Insurance, Disability, Accidental death, Identity protection and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Rental and Leasing Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
