Customer Service Delivery Technician - Home Medical Equipment

Bon Secours Mercy Health • Youngstown, OH

7d

About The Position

The Customer Service Delivery Tech delivers and provides instructions on medical equipment in the patient’s home or place of residence. They follow established, daily routine and ensures timely deliveries are completed. They also comply with regulatory guidelines and abides by departmental policies and procedures.

Requirements

• Valid state driver’s license (required)
• High School Diploma or GED (required)

Nice To Haves

• 3 months' experience and/or training in Home Medical Equipment or delivery experience with customer service background (preferred)
• Delivery experience and Home Medical Equipment experience (preferred)

Responsibilities

• Performs deliveries, pick-ups and exchanges of home medical equipment.
• Provides the patient and/or caregiver equipment instruction.
• Ensures equipment is appropriate for patient use and patient can use the equipment.
• Assesses the home environment to identify problems, needs, and discusses safety issues with patients/caregivers and Merch Health leadership.
• Cleans, disinfects and maintains home medical equipment, cleans, and restocks company delivery fleet, cleans warehouse and organizes stock inventory and shelves.
• Performs equipment checks and preventative maintenance.
• Performs daily vehicle inspections and completes logs. Reports any vehicle problems to the Supervisor.
• Completes all required paperwork by the organization and regulatory required forms (e.g. route sheets, HazMat, analyzer logs, delivery tickets, and patient set-up forms).
• Assists the Lead Customer Service Tech in new associate orientation.
• Adheres to the safety infection control policies and procedures of the organization and reports potential issues.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees