Customer Service Representative-Manufacturing
About The Position
Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a family business founded in 1919 and headquartered in Alsip, Illinois USA, Griffith Foods is known for true, collaborative innovation guided by their Purpose of “We Blend Care and Creativity to Nourish the World”. The company’s product capabilities range from seasonings and marinades to coating systems and sauces that are better for people and better for the planet. For more information, visit www.griffithfoods.com. Griffith Foods is hiring a detail-oriented and proactive Customer Service Representative-Manufacturing with a strong manufacturing order management background to oversee the full lifecycle of customer orders from initial placement through final delivery. This is your opportunity to ensure an exceptional customer experience while supporting core Supply Chain, Operations, and Quality functions.
Requirements
- Have a strong background in manufacturing order management.
- Have a strong understanding of basic Supply Chain concepts.
- Have proven customer service experience in a Manufacturing setting.
- Exceptional communication skills and the ability to work cross functionally.
- Are extremely organized while managing multiple priorities in a fast paced environment.
- Have a problem solving aptitude with experience using root-cause analysis.
- Have experience in handling confidential and proprietary information.
- Associate’s Degree; Bachelor’s Degree is preferred, or equivalent relevant experience.
- Minimum 2+ years of proven success in a customer service role with top level clients.
- Proficient in MS Office skills, such as Word and Excel.
- willingness to work onsite in ALSIP, IL up to 5 days per week
Nice To Haves
- Experience with ERP systems (preferably Microsoft D365)
Responsibilities
- Manage all aspects of customer orders, including entry, tracking, documentation, and on-time delivery.
- Collaborate closely with Scheduling, Planning, Operations, Quality Systems, Transportation, Manufacturing, Purchasing, Pricing, and Sales teams.
- Perform root-cause analysis on order, shipment, and documentation issues and implement effective corrective actions.
- Maintain accurate customer records, order histories, and documentation (spec sheets, Kosher/Halal certificates, MSDS requests, etc.).
- Monitor order status and proactively communicate updates or delays to customers and the Sales team.
- Negotiate order lead-times within approved Supply Chain guidelines.
- Coordinate customer returns, adjustments, credits, and complaint resolutions through the CAPA system.
- Contact transportation partners for shipment tracing, damage follow-up, and delivery confirmations.
- Process invoices for customer shipments and ensure billing accuracy.
Benefits
- Medical, Rx, Dental, Vision, Flexible Spending & Health Savings Accounts, EAP, Health Advocacy, Financial Planning, Parental Leave, Care.com, Adoption & Surrogacy Assistance, Education Assistance/Tuition Reimbursement, Safety Reimbursement, Lifestyle Spending Account, Group Life & AD&D, Voluntary Life Insurance, Short Term & Long Term Disability, 401(k) Plan with Company Match, ESOP, PTO, Holiday’s & Leaves, Accident Insurance, Critical Illness Insurance, Hospital Indemnity, Home & Auto Insurance, Pet Insurance, Identity Theft Protection, Long Term Care + Life Insurance & Legal Assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
