Customer Service Representative Manufacturing

Kennametal, Inc.

20h•Hybrid

About The Position

With over 85 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Learn more at kennametal.com. Follow @Kennametal: Instagram, Facebook, LinkedIn and YouTube. Customer Service Representative - ManufacturingLocation - Traverse City, MI (fully on-site during training and then hybrid is allowed once training is completed) Job Summary Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints.

Requirements

HS Diploma required and 4 yr secondary degree preferred
1-3 years of relevant work experience required

Nice To Haves

Business, Finance, Communication.
Excellent Customer Service focus and ability to remain productive under pressure.
Strong computer skills; Microsoft Suite of products.
Strong written and oral communication skills.
SAP experience preferred.
Driver’s License necessary due to potential travel to customer site.

Responsibilities

Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
Provides customer services relating to sales, sales promotions, and communications.
Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals. Resolves more complex complaints escalated by customer/sales force.
Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
Enter orders in SAP, attached documents and send acknowledgments
Respond to customer requests via phone or email
Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)
Maintain scheduling agreements &/or Qty contracts
Work with accounting to resolve receivable issues
Entry and track of customer complaints
Overall Support for Sales &/or Plant
Stocking Agreements, subject to certain facilities
Consignment Agreements, subject to certain facilities
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