Customer Service Representative L2
About The Position
As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency. What you’ll do Work with the Customer Service team on specific order support projects Organizing and dispersing customer inquiries Ensure order specific requirements are promptly communicated to appropriate departments Prepare and provide documents based on customer requests. Ensure orders are correct and up to date Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs
Requirements
- College Diploma in science, business or customer service
Nice To Haves
- Commercial experience working in customer service or similar roles preferred
- Experience using an ERP system such as Service Cloud would be an asset
Responsibilities
- Work with the Customer Service team on specific order support projects
- Organizing and dispersing customer inquiries
- Ensure order specific requirements are promptly communicated to appropriate departments
- Prepare and provide documents based on customer requests.
- Ensure orders are correct and up to date
- Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
