Customer Service Representative/Inside Sales
About The Position
Join Norican Group – Where Innovation Meets Excellence About Us Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges. Why Join Us? Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support. Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best. Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do. Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives. Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly. Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you the confidence and trust to make changes and rewarding achievers and learners. Position Overview Responsible for working with outside sales team to drive sales growth. Proactively contact customers to obtain sales. Follow up on quotes to close and responsible for entering quotes and orders into the system. Update other applications on a day-to-day basis.
Requirements
- Educational Background: A bachelor's degree is preferred
- Experience: Two years of comparable work experience in a related field (industrial parts)
- Technical Skills: Proficiency in Microsoft Office and CRM
Responsibilities
- Inside Sales: Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments.
- Relationship Building: Developing and maintaining strong relationships with clients to understand their needs and offer solutions.
- Customer Follow-up: Providing ongoing support and follow-up to ensure customer satisfaction and retention.
- CRM Management: Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system.
- Product Knowledge: A strong understanding of the products or services being sold.
- Obtains sales orders for aftermarket parts by working with Outside Sales.
- Updates and maintains accurate CRM database files of all assigned accounts.
- Prepares routine cost estimates as required and provides follow-up on principal cost requests.
- Processes formal complaints, customer returns, and customer adjustments in a timely manner.
- Actively assist with resolutions of accounts receivable problems.
Benefits
- Employer paid health insurance options
- Employer paid Short-Term and Long-Term Disability coverage
- Employer paid life insurance
- Employer paid critical illness and accidental coverage
- 401k with employer match
- Paid vacation and sick time
- Paid holidays
- Annual bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
