Customer Service Representative III

Medtronic • Lafayette, MA

1d • Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. In this exciting role as a Customer Service Representative III within Medtronic’s call center environment, you will have responsibility for providing timely telephone support to customers while simultaneously entering data into the Medtronic Business System. Provides product and basic technical support in a positive and professional manner to both customers and end users. Interfaces with internal departments to meet job objectives and fulfill customer requirements. Responsibilities may include the following and other duties may be assigned.

Requirements

• High School diploma or equivalent with minimum of 4 years of relevant experience in Customer Service or Healthcare

Nice To Haves

• Medical device experience

Responsibilities

• Properly documents product complaints, service requests and inquiries generated by customers.
• Issues Return Goods Authorizations to return reported product for service and/or exchanges.
• Creates, coordinates, tracks and provides follow up for customers on Sales Orders.
• Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist.
• Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers.
• Possesses basic understanding and knowledge of products supported and service lines.
• Receives and processes fax, mail and/or on-line network inquiries.
• Reviews daily routine reports for accuracy of data entry.
• Contacts customers as follow up to open Return Goods Authorizations.
• Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED