Customer Service Representative III

University of Arkansas • Fayetteville, NC

23h

About The Position

The Customer Service Representative III serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Formal education equivalent of a High school diploma
• At least one year of customer service or administrative experience
• Proficiency with computers and standard office software
• Strong communication and problem-solving skills
• Ability to maintain professionalism in difficult and stressful interactions
• Knowledge of or ability to learn parking regulations and systems
• Knowledge of basic mathematics
• Ability to research files, verify information, and complete forms and applications
• Ability to compile data, prepare reports, and maintain files

Nice To Haves

• Associate Degree from an accredited institution of higher education
• At least two years of cashier experience
• Proficiency in Spanish and English

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED