Customer Service Representative III

ASSOCIATED PACKAGING INCORPORATED•Memphis, TN

About The Position

The CSR III will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR III will resolve customer issues in a timely manner and provide exceptional customer service to all clients.

Requirements

High School Diploma (GED or High Scholl Equivalency Certificate) required.
Knowledge of all branch roles.
Proficiency in Microsoft Office 365 programs including Outlook, Word, PowerPoint, Teams
Excellent written and verbal communication skills
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
Strong computer skills and ability to learn new software applications.
Exposure to lean principles.

Nice To Haves

Bachelor’s degree preferred.
NetSuite ERP system knowledge preferred.

Responsibilities

Responsible for overseeing accuracy, timeliness, and processing of daily customer orders with customer service team in support of sales team.
Review billing edit list on daily basis. Use as a tool to identify training opportunities with the CSR’s.
Ensure accurate order fulfillment and shipping while coordinating with Warehouse manager and warehouse staff.
Oversee and reconcile inventory counts from the Logistics Coordinator on a monthly, quarterly basis and at year end. Trace history of items to determine reasons for discrepancies. Coordinate with Inventory Analyst as needed.
Monitors and oversees the training of all new personnel in conjunction with Operations Trainer.
Handle customer complaints.
Process machine, rental, and lease orders.
Collaborate with management to identify slow moving inventory and discuss with sales team to facilitate its movement.
Research and resolve billing issues supporting the Customer Account Specialist.
Act on behalf of the branch manager when they are not available, coordinating with operations, sales, and service management as necessary.
Support month and year end close processes.
Other duties and special projects as assigned.